Reservation Policies

SCOPE OF OUR SERVICES

Our system shows the information of the services but not the availability.

When a reservation is made, an automatic note will appear indicating that the reservation status will be sent within 48 hours. In this period of time our staff will send an email to the registered email address, confirming, denying or providing an alternative solution for the reservation.

Passengers are responsible for indicating the correct email address and their contact number. If for some reason you have not received the email with the confirmation, you should contact 4M Express.

PROGRAMS AND PRICE OF SERVICES

All prices are shown in US dollars.

Prices for groups over 15 passengers are subject to discount. Please contact our reservation staff at following mail: reports@4m-express.com

RESERVATIONS, PAYMENTS AND DEPOSITS

The system will only process the reservations received 3 days before the requested service date. Otherwise, 4M Express may refuse the reservation.

To confirm your reservation, we must have received payment for the service.

All payments must be made through our system online.

The amount of the card will be charged after the reservation has been confirmed.

BUS TICKETS RESERVATION

Every confirmed reservation is guaranteed.

Passengers must present themselves with their boarding tickets at the bus station or place agreed at the indicated time.

The confirmation of the reservation will be sent via email with your reservation code.

PENALTIES

Cancellations made before 60 days of the start of the tour, will be subject to a penalty of US $ 50 of the non-refundable deposit plus US $ 15 for administrative expenses.

Cancellations made by passengers between 59 and 5 days before the start of the tour, will be subject to a penalty of 50% of the program value plus US $ 15 for administrative expenses.

Cancellations made by passengers 4 days before the start date of the tour ARE NOT REFUNDABLE.

Cancellations made 4 days before the start date of the tour are subject ONLY to the possibility of date change, but not route .

If the cancellation was made within 24 hours or less of the start time of the tour, there is no possibility to change the route or travel date.

BUS TRANSPORTATION

4M ​​Express is responsible for the service from the moment passengers board the bus.

Passengers must arrive at the boarding place 35 minutes before departure time.

4M ​​Express reserves the right to transfer passengers from one vehicle to another during the trip if circumstances require.

4M ​​Express reserves the right to change seats to passengers if circumstances warrant. The numbers of seats assigned to passengers will be made regardless of their place of origin.

Smoking on board the bus is PROHIBITED according to Peruvian laws.

4M ​​Express reserves the right to transport a person under the following conditions:

• People under the influence of alcoholic beverages or drugs.
• People who need full assistance during each moment of the trip (does not apply if they are traveling accompanied by a nurse or assistant)
• Persons of inappropriate behavior and who can be observed in a bad way by other passengers.
• People who have not been properly identified and refuse to testify if they carry weapons.
• People who decide to ignore and attempt against the company’s travel policies and who bother other passengers may be asked to please get off the bus at a place assigned by the driver, not subject to compensation.

DOCUMENTS

Passengers must always carry a passport or travel document that identifies them, as indicated by Peruvian law.

We recommend you bring a copy of the ticket / document sent by our staff as confirmation of your reservation.

BAGGAGE

The maximum luggage weight per passenger is 20 kg or 44 pounds.

Luggage owners are responsible for belongings in their luggage, unless their luggage has their own insurance.

4M ​​Express provides assistance and assistance to passengers with their luggage, however, 4M Express does not accept responsibility for lost, damaged objects stowed during boarding or disembarking.

Small valuables such as cameras, binoculars, bags, umbrellas, cell phones are the responsibility of the passengers themselves and we recommend you obtain insurance for these objects.

We recommend closing your hand luggage very well and always carry an identification.

All types of pets (dogs, cats, birds and other animals) will not be transported. An animal that fulfills the function of assistance to any of the passengers and helps it with special needs may travel at no cost.

Meals (breakfast, lunch, dinner) are not included.

BUS TICKETS REFUND

Refunds for cancellations requested by passengers will be processed within a maximum of 30 business days after receiving the request.

The reimbursement will be subject to the penalties of the case.

– Refund requests made 60 days after the travel date will not be considered.

– If the passenger has any difficulty canceled the reservation and fails to contact the company representative, you must send an email to reports@4m-express.com

RESPONSIBILITIES AND OBLIGATIONS

The omission of any of our staff’s obligations regarding negligence service will be subject to compensation for the actual cost of the service omitted and excludes the consequences or indirect costs. In that particular case, 4M Express will make it possible to offer similar value arrangements, subject to availability.

In case of natural disasters, severe weather conditions, 4M Express is not responsible for the omission of some characteristics of the service to safeguard the integrity of passengers (such as tourist stops).

In case of strikes, accidents of other vehicles on the route, political demonstrations and events that are beyond the control of the company, there is no responsibility of 4M Express.

4M ​​Express will send e-tickets and confirmations by email for the services requested.

The services offered by this system are intangible, for this reason passengers who do not appear on the date and time indicated, will assume the total cost of the service.